# Support

Nodeau Alpha is early software and we would rather hear about problems than
not.

## Before you write

```bash
nodeau doctor
```

It resolves most issues on its own. If it does not, see
[troubleshooting](troubleshooting.md).

## Sending a report

```bash
nodeau support bundle
```

Writes `nodeau-support-<timestamp>.tar.gz` to your current directory. It stays
on your machine; nothing is uploaded.

Email it to **founders@nodeau.ai** with:

- what you were trying to do
- what happened instead
- whether it is reproducible

## What is in the bundle

Included: Nodeau version, install state, `doctor` output, OS and kernel, GPU
model and driver, K3s version, node and service status, recent Nodeau logs, and
model metadata.

Excluded: model weights, API keys, bearer tokens, kubeconfig credentials, SSH
keys, prompts and model responses.

It is a plain `.tar.gz`. Please do look inside before sending — we would rather
you trusted it after checking than before.

## Reporting a security issue

Email **founders@nodeau.ai**, and please do not open a public issue. See
[SECURITY.md](../SECURITY.md).

## What we can help with

Alpha covers one machine, one NVIDIA GPU, Ubuntu 24.04, x86_64, llama.cpp and
the profiled starter model. Outside that we will try, but we may not be able to
reproduce what you are seeing. See [ALPHA-NOTICE.md](../ALPHA-NOTICE.md).